IntelliTrack

Appearance

VeriMy FAQs ​

Answers to common questions about VeriMy: what it does, which devices it supports, how users sign in, and what you can configure for it in IntelliTrack.

What is VeriMy? ​

VeriMy is an Android application that simplifies the monitoring, location tracking, and assignment of mobile devices, ensuring seamless operations, reduced downtime, and lowered replacement costs. With automated device check-in/check-out, health monitoring, and real-time location tracking organizations can maximize productivity and device utilization while minimizing device loss, repair, and replacements.

The VeriMy Status Dashboard is available in IntelliTrack and displays utilization data (i.e., available, inactive, in use, lost).

What are the key capabilities of VeriMy? ​

  • Automated Checkout/Checkin
    • Verifies users and automatically checks out devices.
    • Automatically checks in devices upon completion.
    • Prevents access to the device apps until the user is verified.
  • Real time, map based, location tracking
    • Audio and visual alerts display device location and facilitate lost device recovery.
    • Uses the locate functionality on a 2nd mobile device to find a lost unit.
  • Device utilization tracking.
    • Tracks device status and displays it at the VeriMy Dashboard, which is available from the Insights page in IntelliTrack.

What information does VeriMy capture? ​

Related to utilization, VeriMy tracks if a device is in use, inactive, available, and lost.

What devices are supported? ​

VeriMy supports Zebra, Honeywell, and Datalogic devices.

What OS versions are supported? ​

Android 8.1 or later.

Do I need to do anything special with a VeriMy enabled device when submitting it for repair? ​

No. However, the best practice is to disable VeriMy on the device before shipping and enabling it after return. The device should be rebooted in either case.

Can VeriMy restrict the use of a device if the battery power level is too low? ​

Yes. This is configurable in the Tenant Settings in IntelliTrack and applies to all VeriMy enabled devices in the Tenant. The default is 20%. A Tenant Administrator can adjust this setting.

Can a VeriMy device be checked-in automatically by cradling? ​

Yes.

Can VeriMy run in dark mode? ​

Yes, if the device is running Android 10 or later. The device’s dark/light mode setting will be respected.

Can I add my company logo to the mobile app? ​

Yes. This is configurable in the Tenant Settings in IntelliTrack. The logo will be displayed at the top of the Checkout screen. A Tenant Administrator can configure this.

What is an assignee? ​

An Assignee is a staff resource created in IntelliTrack that can check out mobile devices. An assignee does not require an IntelliTrack IT Asset license and typically checks out devices in VeriMy by scanning or entering a badge or employee ID.

Can I batch-upload Assignees for use with VeriMy? ​

Yes. Assignees are maintained in IntelliTrack, which provides the ability to upload assignees utilizing an CSV file.

Can I sync my Assignees with my company ERP or a similar platform? ​

Yes. Assignees are maintained in IntelliTrack, which provides a REST API interface to sync data.

What are the different options for user access to mobile devices? ​

You can have your users sign into VeriMy by using IntelliTrack credentials, and/or an Assignee ID. An assignee password may be configured as required, and the ability to scan and Assignee ID barcode can be enabled or disabled. If assignee IDs are used, that user is not required to have an IT Assets license. The same process for signing in applies to all users in your tenant.

What is a workspace? ​

A workspace is used in VeriMy Locate and is viewed in Settings. Workspaces correspond to the Site field in the IntelliTrack asset record. If a device is moved to another site in IntelliTrack, the Workspace will be updated.

Does VeriMy support Role Based Security? ​

User functions performed in VeriMy (e.g., checkout & checkin) are managed in IntelliTrack as part of the standard role definitions. IntelliTrack supports the Role Based Access Control (RBAC) model.