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IntelliTrack Service Interruption on April 16, 2025 ​

What caused the April 16, 2025 IntelliTrack service interruption, how it was resolved, and what is being done to prevent similar incidents.

To: IntelliTrack Customers

Date: Thursday, April 17, 2025

Subject: IntelliTrack Service Interruption on April 16, 2025

We want to inform you about a service interruption that occurred on April 16, 2025, which may have impacted your use of IntelliTrack.

At approximately 4:00 AM ET, Microsoft performed a standard Azure Platform upgrade. This upgrade temporarily reduced available cloud resources, affecting the performance and availability of IntelliTrack for some, though not all, customers.

As soon as our engineering team became aware of the issue, we immediately engaged Microsoft Azure Cloud engineers to investigate and resolve the problem. Together, we identified a solution that required an additional Azure deployment. We validated the solution before deployment to ensure stability and avoid further disruptions.

We are pleased to report that all services were fully restored by 10:30 PM ET on the same day.

We understand how critical IntelliTrack is to your operations and sincerely apologize for any inconvenience this may have caused. We are actively working with Microsoft to implement safeguards that will help prevent similar incidents in the future.

If you have any questions or need further assistance, please don’t hesitate to contact our support team at tech.support@decisionpt.com.

Thank you for your understanding and continued trust in IntelliTrack.

Warm regards,

Martin Jack
Chief Technology Officer
DecisionPoint Technologies